Help
PRODX Support
PRODX is an independent app. This page explains how to get help and how to handle the most common tasks yourself.
Contact us
- General and account help: support@prodx.ma
- Privacy, your data, or an account-deletion request: privacy@prodx.ma (or see the account deletion page)
We read every email and respond as soon as we reasonably can. We do not currently offer a guaranteed response time. The address no-reply@auth.prodx.ma, which sends sign-in emails, does not accept replies — please use the addresses above.
What we can help with
- your account and sign-in
- password reset and verification emails
- scanning and product search
- product information and where it comes from
- personalized verdicts and scores
- child profiles
- Today’s Plate and meal logs
- subscriptions, when they become available
- privacy and your data
- deleting your account
Common tasks
Reset your password
On the sign-in screen, choose “Forgot password” and follow the link sent to your email. The message comes from no-reply@auth.prodx.ma. If it does not arrive, check your spam folder, confirm the address is correct, and try again after a few minutes.
Update your profile, allergies or goals
Open the Profile tab in the app. You can edit your personas, dietary preferences, health conditions, allergies and their severity, body metrics, goals and child profiles at any time. Changes take effect on your next scan.
A product looks wrong or is missing
Product facts come primarily from Open Food Facts. You can add or correct a product there, and the change will flow through to PRODX. Where information is missing, PRODX shows the gap rather than guessing. Always check the current physical packaging for anything that matters to you.
Clear your history or saved items
Use Clear History in the app to remove your scan history, and remove saved products and meal entries individually. Recent search terms are stored only on your device — clear them in the app or by removing the app.
Delete your account
In the app, go to Settings → Delete Account. This deletes your account and its data immediately. If you cannot sign in, see the account deletion page for how to request it.
Subscriptions
PRODX is currently free, so there is nothing to manage yet.
A note on health guidance
PRODX gives informational product and nutrition guidance. It is not medical or dietetic advice, and it is not for emergencies. See the health and nutrition disclaimer in the Terms of Use, and the Privacy Policy for how your information is handled.