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Your data

Delete your PRODX account

You can delete your PRODX account and all of its data at any time. The fastest way is from inside the app. If you can no longer sign in, you can ask us to delete it for you.

Delete from inside the app

  1. Open PRODX and sign in.
  2. Go to Settings → Delete Account.
  3. Confirm.

Your account and its data are deleted immediately. There is no grace period and no undo.

What gets deleted

Deleting your account removes the following from PRODX’s active systems:

  • your login and email / identity;
  • your profile, display name and preferences;
  • your health-related information, allergies and body metrics;
  • your child profiles;
  • your scan history, verdicts, scores and verdict reasons;
  • your saved products;
  • your Today’s Plate / meal logs;
  • the subscription-related fields on your account.

What is not affected

  • Recent searches on your device. The app keeps up to your last 8 searches in local storage on your phone. These never reach our servers, so account deletion does not touch them. Clear them in the app, or by removing the app.
  • The shared product database. PRODX keeps a shared cache of public product information from Open Food Facts (barcodes, names, Nutri-Score, ingredients and so on). It is not linked to you or any user, and it stays in place.
  • Backups. Your data is removed from PRODX’s active systems when deletion is completed. Routine infrastructure backups may retain copies temporarily until they expire through the provider’s normal backup cycle.

If you cannot sign in — request deletion

If you have lost access to your account — for example you can no longer receive email at your address, or you have forgotten your password and cannot reset it — you can ask us to delete the account for you.

Email privacy@prodx.ma from the email address on your PRODX account, with the subject “Delete my PRODX account”, and tell us it is a deletion request.

Email a deletion request

What happens next

  1. We reply to confirm the request and to verify that you control the account — for example by confirming details of the account, or through a confirmation step to the account’s email address. We do this so that nobody can delete someone else’s account.
  2. Once verified, we delete the account and its data as described above.
  3. We email you to confirm when it is done.

We may not be able to act on a request we cannot verify. We do not currently offer a guaranteed turnaround time, but we treat deletion requests as a priority.